TEIS Support


Contacting Support Staff

Installing TEIS

Release Schedule

TEIS System User Training

Release Schedule
  TEIS periodically issues updates to its applications. New releases consist of user enhancements and fixes, and may contain updates to C# code, Reports, and/or SQL Server software. If an update is pending, the process occurs automatically when you start the application.

Why is it necessary?
Advances in programming software platforms and user requested enhancements make updates necessary.

What are the benefits?
Advances in programming software platforms provide TEIS systems with better reliability, quicker response, and a better user interface.

What is the impact?
Hopefully none. These new releases have been thoroughly tested, but bugs can and do occur. Every effort will be made to minimize these.

What is the current schedule for this change?
Deployments occur when you log onto TEIS and the system detects that there is a new version available for you to use. These upgrades are painless and are accomplished automatically by the normal TEIS Upgrade Application process.

What about Training?
See the on-line training documents available on this site (TEIS System User Training). For other training that may be necessary, please contact your agency training coordinator for information and scheduling of training.

Please contact the person listed under Technical (see the contact list: Contacts), for any questions you may have about TEIS or upgrades.